Terms & Conditions Terms & Conditions Individual orders The realisation of individual orders can take within 2 to 4 weeks. PricingWe reserve the right to change, without notice, any pricing in the case of error or in the case of an increase in the manufacturer prices. ReturnsWe only accept returns for broken or defective goods unless otherwise agreed between you, the customer, and us. If you are going to be making a return, please do so within 14 days of receiving your order. Deductions for postage will be made. IMPORTANT: Refunds will not be given if the security tag has been removed.NO RETURNS will be accepted for custom or personalized orders.We require all items to be posted to our return address via recorded delivery. We do not take any responsibility for items that are not delivered and request that you contact Royal Mail directly. Please contact us if you are returning your order.We reserve the right to reject an order if we suspect that a customer is taking advantage of our returns policy.