Privacy Policy

Privacy Policy

ABOUT OUR PRIVACY POLICY

Here at Lunarieen LTD, we take every care and commitment to respect and protect the privacy of anyone using our website and services. Our privacy policy aims to provide you with information on how Lunarieen LTD collects, uses and protects the information about you and/or your company.

OUR CONTACT DETAILS

Lunarieen LTD is a company registered in the UK and based in Morecambe, Lancashire.
Registered in England No. 10817560

Owners: Katarzyna Wilson & Mariusz Frodyma

Address:
Lunarieen LTD
46 Wodhill Lane
Morecambe
LA4 4NN United Kingdom

Email:
contact@lunarieen.co.uk

HOW WE COLLECT INFORMATION

We use a number of tools that help us collect information and provide us with reports on how you use our website. This enables us to improve your customer experience and provide you with the best service. We use browser cookies and collect your personal/company information when you sign up to the site for the duration of service between yourself and Lunarieen LTD.

COOKIES

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information automatically through cookies. We use Google Analytics to track user behaviour on our site.

Google Analytics places a cookie on the user’s browser when they enter our website. It allows us to obtain reports on how they behave on our website.

How we use cookies
Our Company uses cookies in a range of ways to improve your experience on our website, including:
• Keeping you signed in
• Understanding how you use our website to be able to provide you the best service and buying experience.

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, if you choose not to allow our cookies to save your browser, some of our website features may not function as a result and we may not be able to provide you with the quality service we strive for.

PERSONAL INFORMATION

We collect your personal information when you sign up to our email newsletter, create an account on our site and/or purchase from us.

Signing up to newsletter
When you sign up to our website, we will ask you to provide your email address, where we will send you promotional and marketing emails. Please note that we will not share your email address with any third party company. For more information please read below on how we store and share personal information or contact us.

Creating a customer account
You will be asked to provide your email address and to create a secure password to help us store your information securely when you create a new customer account on our website.

Purchasing from Lunarieen LTD
During the process of making a purchase with us, you will be asked to provide your contact and billing details. This includes your email, telephone number and postal/billing address. You will also be asked to provide payment information.

HOW WE USE INFORMATION

In this section we aim to explain how we will use the personal information you provide.

Personal information
Your personal details are collected and stored in aim for us to deliver the ordered items. We will also use your your email address to provide you with order confirmations and service related updates. Occasionally, if you agree for us to do so, we may send you an email with offers and new products and services.

We will also use your personal information for prevention and detection of fraud.

Your personal data will also be used to ensure that we provide you with the best offers and services tailored to your site browsing history.

Payment details
Your payment details will be used by us to take order payments and to enable us to provide refunds. We will also use your payment details in aim to deter and prevent financial crimes and fraud.

STORING YOUR INFORMATION

Lunarieen LTD applies the most recommended security measures for e-commerce site in order to protect its customers’ data from loss, alternation or misuse.

All sensitive and private data exchange between our site and the user is protected by through SSL secured communications channel. All sensitive and private data is encrypted and protected with digital signatures.

SHARING INFORMATION

We do not sell, share or rent your personal or company’s information to third parties unless we receive your permission or are required by law to do so. If you agree for us to do so, we might occasionally send you a promotional email with our latest company news, deals and new product launches.

HOW YOU ACCEPT THESE CONDITIONS

In order to collect the data required for us to provide the best service we ask you to confirm that you have read and accepted our Privacy Policy and Terms & Condition of our site and service use. We ask for this confirmation when you enter your details to create an account on your site or when checking out in the basket.
Transactions cannot be made if the customer hasn’t accepted these terms.